As Lufthansa approaches its 100th anniversary in 2026 (American is also hitting 100 then), the airline is preparing to celebrate this milestone by completely redefining the onboard experience for long-haul travelers. The ambitious initiative, called FOX (Future Onboard Experience), will launch in spring 2026 and represents a big step forward...

The iconic Park Hyatt Tokyo is set to reopen on December 9 after over a year of closure for renovations. Reservations can now be made on the Hyatt website. These renovations coincide with the hotel’s 30th anniversary. Although popular, the hotel was beginning to show its age and needed a refresh. Let’s...

The Park Hyatt Tokyo’s re-opening is official. Free award nights are avialable, and so are confirmed suites. I have long loved, loved loved this property despite its somewhat inconvenient location and aging interiors. I’m excited to see the refresh in person. Credit: Hyatt Park Hyatt Tokyo re‑opens Tue, Decemeber 9, 2025....

A hotel guest in New York City noticed something “weird” when she lay down on her bed late at night. She pointed her phone’s camera to the TV wall, calling out a black‑and‑white/greyscale photograph that is mounted extremely close to the TV and partly hidden behind it. She asks “Why...

Air France and KLM have launched an extremely generous new promotion, awarding 10,000 bonus Flying Blue miles when flying from the US to any destination served by them that routes via Paris or Amsterdam in economy class. The Deal Earn 10,000 bonus Flying Blue miles when flying from the US to any...

Delta’s transatlantic route network is evolving in an interesting way. While the airline might be launching flights to Malta and Sardinia, it’s pulling out of a major business market, in which it’s seemingly unable to compete. Delta discontinuing flights to Geneva, Switzerland Delta currently operates a summer seasonal flight between New York...

Ahead of its 100th anniversary next year, Lufthansa is pulling back the curtain on an ambitious overhaul of its onboard experience. The airline’s new “Project FOX” (Future Onboard Experience) aims to reset expectations across all cabins, not just the new Allegris seats, starting in spring 2026. Inside Lufthansa’s Project FOX: What...

British police have arrested a man in his forties in connection with a cyber attack that took down a critical check-in and boarding system at several European airports, including London Heathrow, Brussels, and Berlin Brandenburg, on Saturday. Collins Aerospace, the American supplier of the third-party software known as MUSE is still...

Most major US airlines have a small business rewards program, intended to offer extra rewards when businesses book travel. Along those lines, Alaska Airlines and Hawaiian Airlines have just relaunched such a program, named Atmos for Business. Basics of the new Atmos for Business program Atmos for Business is the new name...

Passengers traveling between Seoul and several cities in the United States, including New York, Washington, D.C., and Boston, have received some bad news from Korean Air… the ultra-long-haul flights that ordinarily drag on for a grueling 13 hours are about to take even longer for a pretty alarming reason. The reason,...

KLM Royal Dutch Airlines has announced some changes to its long haul experience, and I must say, the headline caught my attention. The airline is planning a new service concept for intercontinental flights, with “more room for personal contact and an increase in the number of seats.” More seats and...

News and notes from around the interweb: Hertz deployed an AI vehicle scanner. Then came the CX meltdown. “Hertz’s AI vehicle scanner was supposed to improve the vehicle damage inspection process. What went wrong?” Reportedly they’re now billing customers five times more for minor incks and scrapes, costing renters hundreds in surprise...

We know that Lufthansa is currently trying to work on its passenger experience, particularly on long haul flights. We’re seeing the airline progressively roll out its new long haul Allegris cabin concept, which includes a new first class and new business class, among other things. However, that’s only part of what...

Yesterday, Capital One added Japan Airlines Mileage Bank as a transfer partner. That caused me to take a dive into the Mileage Bank program. In short, this is a huge add for Capital One. From Air France without surcharges to Emirates and British Airways with more reasonable surcharges to what may...

American Airlines has been ordered to pay nearly $9.6 million after a jury found it ignored its own medical protocols when a passenger experienced a stroke mid-flight. American Airlines Must Pay $9.6 Million: Jury Finds Crew Ignored Stroke Warning Signs In November 2021, Jesus Plasencia, a 67-year-old chef from Watsonville, California, boarded...

I’ve referenced this video several times in passing (even in a post about the best airline ads), but I’d like to dedicate a post to this, for anyone who hasn’t seen it… “The people behind SWISS” video from 2016 SWISS has an incredible brand video that was released almost a decade ago,...

The pilots of an American Airlines Airbus A319 with as many as 132 passengers onboard seemingly forgot to lower the landing gear as the plane was on final approach to Phoenix Sky Harbor… and the mistake was caught on camera. American Airlines flight AA-2822 was nearing the end of an otherwise...

In May 2024, the Park Hyatt Tokyo closed, so that it could undergo a major renovation. There’s now an exciting update, as the hotel has just started accepting reservations again, for its opening as of December 2025. Park Hyatt Tokyo reopening December 9, 2025 The Park Hyatt Tokyo is expected to reopen...

American Airlines is taking the next step in its efforts to become a more premium airline with the introduction of Bollinger Champagne in Business Class. American Partners With Bollinger on the Ground and in the Air American Airlines is rolling out Bollinger Champagne, officially known as Champagne Bollinger, onboard its Flagship Business...