Greetings from Chicago! I spent this week in Charlotte and Dallas. I’m glad to…

Football is back. As players prepare to take the field, fans across Washington are…

A Claude-assisted analysis finds United earns 10.5% more per passenger-mile in Chicago, then swaps in modeled revenue and assigns American $2.8 billion in missing expenses. The data support United’s pricing advantage—not a $1.1 billion avoidable loss.

I hope everyone is having a nice weekend so far! I have roughly another week at home before I take my next trip, which reminds me, I need to actually finalize those details. Before I kick off that journey, I hope to finish up my current trip report series. On...

I recently read a survey done in 2016 talking about the number of states the average American has been to. I was blown away - it was WAY less than I thought!

Flying Blue Platinum award availability is apparently wider at this level. Today, I compare it to what's possible with zero status.

Design can enhance functionality aesthetically for the improvement of an experience; but sometimes when design takes priority over functionality, the results may not be the most efficient or effective — such as with a noisy musical dripping shower in a hotel room of which a short raw video was taken...

American Airlines has fixed a strange systems problem that stripped away a paid upgrade when a customer later used a systemwide upgrade elsewhere on the same itinerary. The passenger now keeps the upgraded seat—but American also keeps the payment.

The Ink Business Cash Credit Cardis part ofthe Chase Ink Business card portfolio, and is one of the best no annual fee cards out there.

American Airlines has hired more than 60 additional maintenance technicians to finally get to grips with what the carrier’s frequent flyers, pilots, and flight attendants know all too well… the upkeep of its airplane cabins hasn’t been a big enough priority for far too long, with broken seats, wonky tray...

Currently, Chicago O'Hare Airport (ORD) is probably the most fiercely competitive airport in the country. Both American and United have hubs there -- United has gained a huge advantage in recent years, though American is now trying to win back some of the market share it has lost.

Two specially branded Airlink Embraer E-Jets performed a stunning low-altitude flyover of the DHL Stadium in Cape Town, South Africa, on Saturday just before kick-off between the South African Springboks and the New Zealand All Blacks as part of a new rugby tour called ‘Rugby’s Greatest Rivalry.’ The flyover was...

Some decent Amazon weekend deals on travel and tech gear going on this weekend, including headphones, luggage, locks, packing cubes and supplies, travel books and ...

My “final” Lufthansa A340-600 flight from Frankfurt to Washington in business class greatly exceeded my expectations thanks to the excellent service and superb new “Project FOX” soft product onboard. Lufthansa A340-600 Business Class – My First Impressions My “long way home” was all about this flight…one final flight on the...

Lisbon is a celebration of pastry. And these are the best pastries in Lisbon Portugal to sample.

If I had to describe my relationship with the American Express Platinum card, “it’s complicated” would be an understatement. For all its standout features—like unequaled lounge access and its collection…

Citi is ending several temporary Barclays-era benefits on converted AAdvantage cards beginning October 25, including Wi-Fi credits, bonus categories and companion certificates.

Alan Joyce. Two words that will usually get an opinion pretty quickly from an Australian person. The former…

The major hotel groups don't have global loyalty program promotions nearly as often as they used to, and when they do, they're typically not actually much to get excited about.

American Airlines is launching OneCabin on September 14, adding more than 60 technicians and dedicated repair teams at six hubs. The overdue program targets broken seats, failed entertainment systems, cabin appearance and duct-tape repairs.

United Airlines CEO Scott Kirby is celebrating a decade with the carrier and using…

American Airlines has been making a lot of improvements as of late. Or at a minimum, the airline has been making a lot of positive announcements, though it'll take years for the airline to fully see them through.

Spirit’s archive includes payroll, tax, training, disciplinary and medical-leave records alongside 500 million Teams items. The union probably cannot stop the bankruptcy sale, but it has a strong chance of forcing employee-specific safeguards before Google receives anything.

Delta Air Lines CEO Ed Bastian wants his carrier mentioned alongside the world’s best airlines, including Singapore Airlines and the leading carriers of Asia and the Middle East. What makes that especially interesting is that United CEO Scott Kirby said something remarkably similar to me in Denver just hours apart....

Country superstar Dolly Parton tragically passed away on August 25, 2026, at the age of 80. She's an absolute legend who was widely loved, and she had a huge impact on the country music scene, and beyond that, dedicated so much time and money to helping others. There's now a...

This training banner captures American’s HR-first approach: it names traits employees should supply, while the airline still lacks a reward-backed performance system and a CEO-led mission that turns better cabins into better service.