Live and Let’s Fly
“They’re So Nice Here!” South Africans Amazed By Delta Gate Agent At LAX
Kindness from customer-facing employees like a gate agent can go a long way toward winning loyalty, as I witnessed before boarding a Delta Air Lines flight at LAX. Delta Gate Agent’s Kindness Astounds South African Travelers I was waiting to board my flight from Los Angeles (LAX) to Atlanta (ATL)...
Paddle Your Own Kanoo
Airbus Vows to Appeal Corporate Manslaughter Verdict in Deadly Crash of Air France Flight AF-447
European aircraft manufacturer Airbus has vowed to appeal the decision of a French court to convict the aerospace giant and Air France of corporate manslaughter in a years-long legal battle over who is to blame for the fatal downing of Flight AF-447 nearly 17 years ago. On June 1, 2009,...
TravelUpdate
Review: Westin Portland Harborview, Maine
Background and Location For a weekend getaway and my first visit to Portland, Maine, I had booked a…
One Mile at a Time
Citi AAdvantage Card Showdown: $350 Globe Card Vs. $595 Executive Card
American AAdvantage has several co-branded credit cards issued by Citi. The two most premium cards in the portfolio are the $350 annual the Citi / AAdvantage Globe Mastercard and $595 annual fee Citi / AAdvantage Executive World Elite Mastercard.
Miles To Memories
Earn Up To 10x Bonus Membership Rewards At Amazon
There are some new Amex Offers for Amazon purchases that could net you an additional 8x or 10x points on top of what you normally earn.
View from the Wing
U.S. Civil Rights Chief Blasts Burbank Airport’s $25.60 Turkey Sandwich — Is That Price Even Allowed?
A federal civil rights official complaining about an airport sandwich is funny. A $25.60 cold turkey sandwich at Burbank is ridiculous. But the real issue is the airport’s own pricing rules and whether they're supposed to prevent exactly this kind of gouging in the first place.
The Gate with Brian Cohen
Earn Up to 40,000 Bonus Points Per Stay With Homes & Villas by Marriott Bonvoy
You can earn up to 40,000 bonus Marriott Bonvoy points per stay with a minimum of two consecutive nights at greater than 140,000 participating Homes & Villas by Marriott Bonvoy properties worldwide through Sunday, January 3, 2027 in addition to the typical five points per dollar you would normally earn... ...but...
Frequent Miler
Amex Hilton cards: Improved welcome offers up to 175K
The offers on all Amex Hilton Honors credit cards have improved, with two cards now offering up to 175,000 points. In addition, the annual fees for the Business and Surpass cards are waived for the first year, resulting in savings of $195 and $150, respectively. These offers are also available...
Paddle Your Own Kanoo
JetBlue Rerouted a Quadriplegic Passenger Leaving Him With an Excruciating Stage III Pressure Ulcer
JetBlue has been accused of negligently rerouting a quadriplegic passenger on an international itinerary, leaving him in agonizing pain from a Stage III pressure ulcer that developed after he was forced to sit for many more hours than he had ever planned. Zoran Stankovic from Serbia was traveling from Miami...
Dots, Lines, & Destinations
DLD 587: Buyouts, Compromises, and Questionable Decisions
The dust is settling on some legal scuffles and uncertain route futures, with more than one foil hat consideration in play.
Traveling For Miles
Marriott Bonvoy Multiply Your Points (how it works)
The standard way by which the various hotel rewards programs sell their currency to their members is via the sales that we see appear every couple of months (or, in the case of IHG and Hilton, every two days!). There are, however, other ways that hotel currencies are put on sale,...
View from the Wing
Rove Miles Is Paying Bonuses On First Hotel Bookings — And Up To 15x On Shopping
Rove Miles is running a short-term promo that makes the program more interesting for both hotel bookings and shopping portal spend: bonus miles on first-time hotel reservations, up to 15x at select merchants, and transferable points that can move to partners like Japan Airlines, Air Canada, Air France KLM, Qatar,...
Live and Let’s Fly
Wet Airstairs, Two Hospitals, And A Flight Diversion: Elderly Passenger’s Lufthansa Lawsuit
An elderly passenger is suing Lufthansa after she says a flight attendant rushed her down wet airstairs in Frankfurt, causing her to fall, suffer serious injuries, and spend weeks hospitalized in Germany and Ireland. Elderly Passenger Says Flight Attendant Rushed Her Down Wet Frankfurt Airstairs, Causing Serious Fall A Pennsylvania...
One Mile at a Time
Aman Makes Mexico Debut With 18-Key Amanvari, In Costa Palmas Complex
Luxury hotel group Aman has just opened reservations for its newest resort, which has also been in the pipeline for a very, very long time. This represents the brand’s first property in Mexico, and it may have just become the country’s most expensive hotel.
View from the Wing
Rideshare Passenger Got A Damage Bill — Then Noticed The Photo Had An AI Logo [Roundup]
A rideshare driver allegedly used AI to fake car damage, but left the logo in the photo. Also: Jessica Simpson’s first class while her kids sit in coach explanation, another Hyatt devaluation surprise, and American’s broken first-class tray tables.
TravelUpdate
How Soon Does The New $300 Credit By American Express Post?
I tested out this new American Express benefit, here's a rundown of how the credit works & how soon it posts after a qualifying purchase.