Kindness from customer-facing employees like a gate agent can go a long way toward winning loyalty, as I witnessed before boarding a Delta Air Lines flight at LAX. Delta Gate Agent’s Kindness Astounds South African Travelers I was waiting to board my flight from Los Angeles (LAX) to Atlanta (ATL)...

European aircraft manufacturer Airbus has vowed to appeal the decision of a French court to convict the aerospace giant and Air France of corporate manslaughter in a years-long legal battle over who is to blame for the fatal downing of Flight AF-447 nearly 17 years ago. On June 1, 2009,...

American AAdvantage has several co-branded credit cards issued by Citi. The two most premium cards in the portfolio are the $350 annual the Citi / AAdvantage Globe Mastercard and $595 annual fee Citi / AAdvantage Executive World Elite Mastercard.

A federal civil rights official complaining about an airport sandwich is funny. A $25.60 cold turkey sandwich at Burbank is ridiculous. But the real issue is the airport’s own pricing rules and whether they're supposed to prevent exactly this kind of gouging in the first place.

The offers on all Amex Hilton Honors credit cards have improved, with two cards now offering up to 175,000 points. In addition, the annual fees for the Business and Surpass cards are waived for the first year, resulting in savings of $195 and $150, respectively. These offers are also available...

JetBlue has been accused of negligently rerouting a quadriplegic passenger on an international itinerary, leaving him in agonizing pain from a Stage III pressure ulcer that developed after he was forced to sit for many more hours than he had ever planned. Zoran Stankovic from Serbia was traveling from Miami...

Rove Miles is running a short-term promo that makes the program more interesting for both hotel bookings and shopping portal spend: bonus miles on first-time hotel reservations, up to 15x at select merchants, and transferable points that can move to partners like Japan Airlines, Air Canada, Air France KLM, Qatar,...

An elderly passenger is suing Lufthansa after she says a flight attendant rushed her down wet airstairs in Frankfurt, causing her to fall, suffer serious injuries, and spend weeks hospitalized in Germany and Ireland. Elderly Passenger Says Flight Attendant Rushed Her Down Wet Frankfurt Airstairs, Causing Serious Fall A Pennsylvania...

Luxury hotel group Aman has just opened reservations for its newest resort, which has also been in the pipeline for a very, very long time. This represents the brand’s first property in Mexico, and it may have just become the country’s most expensive hotel.

A rideshare driver allegedly used AI to fake car damage, but left the logo in the photo. Also: Jessica Simpson’s first class while her kids sit in coach explanation, another Hyatt devaluation surprise, and American’s broken first-class tray tables.