Large, dated, ok to get work done
The rather large United Club at IAD (D gates), like all the Dulles United Clubs (not Polaris) is caught in a time-warp with a dated design that matches the dreary concourse.
Seasoned travelers know that the regular United Clubs at IAD are very depressing in terms of design. These lounges never benefitted from the mid-2010s refresh and definitely do not reflect United’s current upgraded decor that have stylish nods to their location.
The entrance to this lounge is near gate D8. Guests enter the lounge on the concourse level and then, after clearing reception, have to descend down to the ground level to access the main part of the lounge. There is a nice picture next to reception. To descend, guests can chose an elevator or take the stairs. A customer service desk greets all guests at the entry to the ground floor. The dated bathrooms are to the immediate left of the customer service desk.
This lounge is rather large and is really a series of semi-divided sections or spaces next to each other. If you turn right at reception, you arrive at a long, narrow room that does feature floor to ceiling windows and a view of the ground floor of the tarmac. So, you are likely to see trucks, the bottom of planes, jet bridges, and other service vehicles. The room is a series of beige chairs.
To the left, the next room is the main dining area. The buffet featured a taco station, cheeses, fruit, sandwiches, salad fixings, an espresso machine, soft drinks, and an infused water station. The offerings have gradually improved since covid, but they still pale in comparison to newer clubs (and certainly to Delta Sky Clubs). There are several dining tables in this room. There are some attractive chairs and artwork in the rear of the dining area.
Next to the dining area is a large main seating area. This room many beige chairs, with side tables. Each table has outlets. One thing United does well is provide places to charge your laptops or devices. This room also features the coffee station. (Illy coffee!)
The next room is what is designed as the business center. There are a series of cubicles that are semi-private that are well suited to those trying to get work done. This room is actually very quiet as well.
The final room is a large area that houses the bar. Another infused water station marks entry to this area. To left is a communal hi-top table (which is a feature of many mid-2010s design), and a colorful Aperol spritz display, which is the only interesting design element. The bar is rather small and sort of quietly tucked away – but I like it and think it would be a nice place for a quiet drink. The rest of this rather large room features some blue egg style chairs and some nice artwork. However, the seats and decor are no different than the rest of the lounge. This room also has ground floor views of the opposite side of the tarmac. In other words, this lounge is as wide as the concourse.
This is a decent lounge for getting work done. There are plenty of seats and outlets. Internet worked fast and was not password protected. However, the lounge does not reflect well on United. Not only does it pale in comparison to the fabulous United Polaris lounge at Dulles, but also to the series of foreign airline lounges operated at the airport, many of which are accessible via Priority Pass or Star Alliance Gold status. Also, with refreshed lounges in Newark and Denver, these lounges seem hopelessly dated and drab. There is good news on the horizon: a new concourse E with a spanking new 40,000 sq. ft United club is coming in 2026. It can’t come soon enough.
The wrap:
…The details. Date – August 2, 2025. Rating: Gets the job done. Access: United club member
…What I like: Outlet availability
…What I don’t like: The limited buffet, the very drab and dated decor
