KLM Premium Comfort: A Frequent Flyer’s Smart Upgrade

I first noticed KLM’s Premium Comfort cabin, also known as Premium Economy, when it made its debut on select Boeing 787 Dreamliners in late 2022. From what I’ve observed, the goal was to provide a step above standard economy without climbing all the way into business class fares. By now, in 2025, KLM has nearly completed its rollout across various wide-body aircraft, staying close to the original plan of finishing retrofits by mid-2024. The end result is a cabin that focuses on extra legroom, upgraded amenities, and enhanced onboard service for transatlantic and other long-haul routes.

1. Introducing KLM Premium Comfort

Since its launch, KLM has positioned Premium Comfort as the perfect bridge between budget-friendly economy and the exclusivity of business class. In my own flight research, I’ve repeatedly noted how passengers benefit from Sky Priority perks—like earlier boarding privileges, dedicated baggage handling, and the option to bring two checked bags. Even though fares can cost 50–100% more than a standard economy ticket, popular opinion leans in favor of these perks, with some reviewers raving about the improved comfort, tastier meal options, and the addition of a sustainable amenity kit that stands out from the usual plastic-filled pack.

This specialized cabin initially emerged on eight Dreamliners, expanding later to more 787-9 and 787-10 aircraft. KLM also announced plans to include Boeing 777s in the refurb process, and by the looks of it, they’re making good on that promise. On routes like Amsterdam–New York and Las Vegas–Amsterdam, I’ve witnessed travelers enjoying smaller, more private cabin areas with extra overhead storage. The improved seat pitch, roughly 38 inches, and a recline of up to 8 inches make these seats feel less cramped, offering a far more relaxing environment than standard economy seating.

From my perspective, one of the most notable things about Premium Comfort is how it addresses the crucial spaces that regular economy often overlooks. For instance, those overhead bins are no longer a battleground for carry-on supremacy; the smaller cabin layout helps each person find room more easily. Meanwhile, having that slight separation from the main economy section adds an elevated ambiance—a small detail, but it’s a game-changer when you’re trying to rest on a long-haul flight.

According to a recent study by the Global Airline Seating Association, passengers rank legroom as the second most important factor (right behind ticket price) when it comes to selecting a flight. That data point aligns perfectly with Premium Comfort’s emphasis on extra pitch, illustrating why this new cabin tier seems to resonate with so many travelers. I’ve also read forum discussions where passengers compare seat measurements and comfort levels across carriers, and KLM’s new product is consistently mentioned as a solid contender in the premium economy category.

There’s also an environmental angle worth noting. While I haven’t yet experienced it firsthand, KLM claims that some new features in Premium Comfort—like the amenity kits—use sustainable materials. Earning trust from environmentally conscious flyers can be a big advantage, especially as more travelers consider the carbon footprint of flying. By positioning Premium Comfort as a forward-thinking product, KLM seems set on appealing to a broad base of flyers looking for a middle ground between affordability and a higher standard of service.

2. Seat Specifications and Amenities

One of the first things I like to evaluate when I hear about a new premium economy product is the seating arrangement. In my observations, KLM’s Premium Comfort seats are arranged in a 2-3-2 layout on most Boeing 787 aircraft, which immediately seems more spacious than the typical 3-3-3 economy configuration. In fact, according to industry data from 2024, about 60% of travelers prioritize seat width and layout when choosing an upgraded cabin. This configuration definitely checks those boxes, especially with the MiQ seat design by Collins Aerospace, which delivers a cushioned seat, integrated legrests, and multiple charging ports for both USB and AC devices.

Noise-canceling headphones, larger in-flight entertainment screens, and that sustainable amenity kit are small but impactful touches that hint at a business-class-like experience. I’ve always considered good in-flight entertainment a critical aspect of any long journey, and from what I’ve seen, KLM takes it seriously by ensuring a diverse library of movies, TV shows, and music. If you ask me, that sometimes makes the difference between a tedious nine-hour flight and one that whizzes by in what feels like half the time.

Of course, comfort is subjective. I came across a reviewer who ranked the seat comfort a disappointing 3/10, criticizing the limited recline and minimal cushioning in certain areas. Meanwhile, I’ve also seen other travelers who claim the ergonomics are spot-on and the extra storage space for small items is a lifesaver. My take? If you’re someone who values those extra inches of legroom and a bit more seat width, Premium Comfort can feel heavenly compared to economy. But if you’re expecting a near-business-class seat, you might need to adjust your expectations.

In my own mock seating tests—where I gauge knee-to-seat clearance with a carry-on bag under the seat in front—I noticed a real difference when sliding into Premium Comfort. There’s enough room to shift around, and the integrated legrest helps alleviate pressure points during extended flights. Sure, it’s not the lie-flat comfort of business class, but for an overnight haul, it can be a game-changer if you’re the type who struggles to fall asleep in cramped quarters.

According to a 2023 report by SeatLink, passengers gave KLM’s Premium Comfort seats an average rating of 7.5 out of 10 for overall comfort, which ranks it favorably among European carriers offering premium economy. It’s worth mentioning that while many seats in this class come with sliders or footrests, the degree of recline can vary, and that’s likely what explains the occasional frustration from those who still find it lacking. Nevertheless, if you’re someone like me who appreciates little extras like adjustable headrests, more elbow space, and a seat that isn’t jammed flush to your neighbor, you’ll probably leave the flight feeling that the upgrade was well worth the cost.

In my view, the real test is how well you can function after an eight-hour transatlantic crossing. If you can land in Amsterdam and head straight into a productive day, you’ll know the Premium Comfort seat did its job. Conversely, if you feel just as worn out as you would in economy, it might not justify paying a higher fare. For me, the seat’s integrated charging ports sure come in handy, especially when I’m powering multiple devices—like a laptop, tablet, and phone—to keep me entertained or working through the flight.

3. Meal Service and In-Flight Entertainment

Every time I consider upgrading my cabin, I pay close attention to the meal offerings, and KLM’s Premium Comfort doesn’t disappoint. Based on the flights I’ve monitored, food and drinks regularly score high with fliers, often edging into the 8/10 range. The airline typically provides at least one elevated main course that you won’t find in standard economy, and it comes with upgraded tableware that elevates the entire dining experience. Sure, it isn’t a Michelin-star feast, but the attention to detail—like a proper salad starter or a more diverse dessert selection—can really brighten your meal at 35,000 feet.

From my perspective, it’s also the little extras that matter, such as being offered a pre-meal drink and a warm towel service. It creates a sense of occasion, making you feel like you’ve crossed the threshold into a mini business-class environment. And if you’re wondering about beverage selections, KLM generally includes a decent wine and beer list in Premium Comfort, which I find pairs nicely with the improved meal service.

In terms of in-flight entertainment, travelers often praise the larger screens and extensive content library, with some reviews pegging the IFE experience at a solid 9/10. I’ve personally seen quite a catalog of new releases, classic movies, and curated TV series, which helps keep me engaged for hours on end. Since I love to pass the time with the latest documentaries, the variety here is a major plus in my book. Factor in the noise-canceling headphones that KLM sometimes provides, and you’re well on your way to an immersive theater-like experience at cruising altitude.

A recent consumer survey published in 2024 by AirlineRatings showed that nearly 75% of passengers rank in-flight meals and entertainment among their top five priorities when evaluating a premium cabin upgrade. That statistic doesn’t surprise me at all. If you’re going to pay extra, you want more than just a bigger seat; you want the journey to feel special. KLM seems to understand that mindset, and the difference in meal presentation alone might sway some diners to pay the premium. After all, who doesn’t love being served a meal that looks and tastes noticeably better than the usual airplane tray fare?

On the flip side, I have seen a few travelers gripe about the amenity kit—specifically, that it’s missing certain practical items like a toothbrush or earplugs. The eco-friendly packaging is commendable from a sustainability standpoint, but it might be worth packing a small personal travel kit if these items are deal-breakers for you. Still, the consensus appears to be that the overall jump in catering quality and IFE options makes Premium Comfort a worthwhile leap above economy, especially on long-haul flights where you genuinely rely on good meals and solid entertainment to pass the time.

When I’m flying overseas, I can’t overstate how much difference a good entertainment system makes. The ability to pick through a vast library and stay entertained for hours can really break up a lengthy trip. And from what I’ve heard firsthand, KLM consistently updates its content, so even frequent travelers are less likely to run out of things to watch. Pair that with a decent meal, and you’ve got a strong recipe for a comfortable mid-tier flying experience.

4. Is It Worth the Upgrade?

Over the past two years, I’ve been tracking Premium Comfort fare fluctuations, and prices can vary dramatically depending on the route and season. You might nab an upgrade for as little as US$110 on certain off-peak flights like Las Vegas–Amsterdam, but I’ve also seen instances where the price difference soars above US$300. The big question I always ask is whether these added perks—earlier boarding, extra checked baggage allowance, and notably more comfortable seating—are worth the cost for my personal travel priorities. For many, the answer is yes, especially if they can offset part of the fare with miles or snag a promotional rate.

Personally, I’m a fan of the increased recline and dedicated under-seat storage. I like having my electronics, reading materials, and snacks all within arm’s reach. If you’re used to economy and get frustrated by the cramped leg space, Premium Comfort can feel like a breath of fresh air the moment you sit down. Some folks even say they can catch a few extra hours of real sleep, which can be invaluable on overnight flights.

However, I also recognize that if the gap between Premium Comfort and business class fares gets too narrow, it might make more sense to skip straight to business, especially if seat comfort and recline are your top priorities. While Premium Comfort definitely lifts the experience above economy, it’s not a lie-flat seat. So if you’re looking for a near-horizontal sleep option, saving up for business might be the way to go.

A frequent debate I observe among the traveler community is whether it’s more cost-effective to bid on a business class upgrade at check-in or book Premium Comfort outright. According to a 2023 statistic from UpgradeFinder.io, nearly 30% of economy passengers attempt last-minute upgrades with a business fare in mind, but the success rate can be pretty hit or miss. By booking Premium Comfort in advance, at least you lock in a guaranteed upgrade in comfort without rolling the dice at the gate.

On top of that, for me, the intangible perks—like priority boarding—hold more value than some people might realize. There’s something soothing about boarding early, sorting your belongings, and settling into your seat without feeling rushed. In that sense, Premium Comfort aligns well with travelers who crave a smoother overall airport experience from start to finish. If you’re someone who wants a splash of luxury but can’t stomach the steep cost of business class, this cabin definitely has its appeal.

At the end of the day, your decision will likely hinge on your travel style, budget, and loyalty status. Whether you find the upgrade worth it or not, it’s crucial to do a quick cost comparison with both economy and business to see which option offers the best bang for your buck. Whenever I check flights, I also consider how many hours I’ll be in the air; if it’s a quick hop across the pond, economy might suffice, but if it’s a lengthy transpacific journey, Premium Comfort’s extra space can really pay off in reduced post-flight fatigue.

5. The Frequent Business Traveler Score

I’ve read quite a few reviews from frequent flyers who meticulously score each aspect of their flight, and KLM’s Premium Comfort tends to land in the “above average” to “excellent” range, depending on the reviewer’s priorities. One assessment, which broke down categories like seat comfort, cabin service, and meal quality, gave Premium Comfort a total of 50.5 out of 70 points—praising the friendly crew, comfy seating, and useful amenities. However, another rating pegged it closer to a 50% overall score, noting scattered issues with seat consistency and occasional lapses in crew attentiveness.

In my view, these varied ratings underscore that no single cabin product is one-size-fits-all, especially as frequent business travelers often have high expectations. Among that crowd, Premium Comfort seems to draw praise for bridging the comfort gap without going full business class. On the flip side, those who prioritize lie-flat seating might feel the product falls short of the complete rejuvenation they desire on a long-haul flight. Much depends on what kind of traveler you are: If you value a more relaxed cabin environment, decent sleep potential, and an upgrade in meal service, you’re likely to rate Premium Comfort more favorably than if you simply must have that bed-like seat.

From what I gather, service consistency also plays a big role in these ratings. One frequent business traveler I spoke to mentioned how attentive the cabin crew can be on certain transatlantic routes, citing proactive drink refills and friendly interactions. But they also noted a separate trip where the service bordered on indifferent, leading to a less remarkable experience. Since KLM typically has a solid reputation for hospitality, I suspect these inconsistencies might be isolated incidents, yet they still affect overall traveler impressions.

Looking at aggregated data from the 2024 Frequent Flyer Satisfaction Survey, Premium Comfort scored particularly well in the categories of boarding efficiency and check-in experience, which suggests that features like Sky Priority fast-lanes hold tangible value. The same survey indicated that passengers value reliability just as much as seat comfort. So, if KLM can keep delivering consistent service, Premium Comfort could easily become a staple for travelers who want to balance cost with a better onboard experience.

Ultimately, when I read through these traveler scores, I see a product that’s still evolving but already making a strong statement in the premium economy market. KLM seems committed to refining its offerings, whether that’s through improved seat design, greener amenity kits, or more robust meal options. That ongoing improvement is key for attracting returning customers, and it’s why I believe Premium Comfort is likely to remain a serious contender among frequent flyers looking for that sweet spot between economy and business class.

Final Thoughts

In my experience, KLM’s Premium Comfort truly lives up to its aim of offering a comfortable middle ground between economy and business. While it won’t match the fully lie-flat luxury of business class, it provides a marked boost in legroom, seat quality, and overall onboard perks that economy travelers will appreciate. The added bonus of Sky Priority privileges can also take some stress out of airport procedures, particularly during peak travel seasons.

The feedback from other frequent flyers—and even casual travelers—suggests that this product ticks many of the right boxes: a reasonable price point (compared to business), improved meal service, and enough comfort enhancements to justify paying a bit more. Reservations still exist concerning service consistency and recline angles, but the consensus is that you’ll likely arrive feeling more refreshed than you would in a tight economy seat.

For those on the fence, it’s important to consider your personal needs and how much you value extra peace and quiet, upgraded meals, and a few extra inches of space. If the upgrade is modest in price, it can be a wise investment in travel comfort. And with KLM continuing to refine the product, it’s an appealing option that I anticipate will only get better.

Sky Skylar’s Take

Whenever I weigh my options, I look for that sweet spot between cost and comfort, and KLM’s Premium Comfort consistently stands out as a strong contender. It feels like the airline tapped into a growing traveler desire for extra space without the triple-digit jump to business class. I’ve read enough accounts to know that some seats might feel snug to those expecting a near-luxury experience, but for many of us, it strikes the perfect balance for medium- and long-haul flights.

From an innovation standpoint, I can’t help but appreciate how KLM is tweaking the standard premium economy formula. Their sustainable amenity kit, thoughtful meal enhancements, and the general presence of a more personalized cabin environment show that they’re committed to evolving. It reflects a future-forward approach to air travel that can resonate with travelers who care about both performance and the planet.

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