When you book an Airbnb, the worst case scenario you expect usually involves a misleading listing, a dirty room, or a host who’s either unavailable or way too available.
Most people, however, don’t expect to arrive with their luggage and realize the home they rented belongs to someone who has no idea why they’re there.
That’s what TikTok creator Alyshia Clark (@lyshaface) says happened at her home when a woman showed up in her driveway with suitcases and a dog claiming she had booked the property on Airbnb. Her video describing the situation has garnered over 89,400 views.
“Imagine this,” Clark begins. “A strange woman shows up at your house with a suitcase and a dog claiming that she rented your house on Airbnb, except you never listed it.”
At this point in the video, Clark includes a clip of several suitcases and bags sitting in her driveway.
She says the situation happened on prom night, while her eldest daughter and friends were getting ready downstairs. Then one of Clark’s friends came upstairs with a confusing question.
“Are you aware that there’s a lady and a dog on your driveway with, like, an obscene amount of suitcases?” Clark recalls her friend asking.
She went outside, where the woman allegedly asked whether the home was an Airbnb.
“I’m like, no, this is my house,” Clark says. “What?”
Then she says the woman showed her the listing.
“And it is in fact my house,” Clark says. “It is pictures of my house fully furnished.”
According to Clark, the photos appeared to be old listing photos from when she rented the property. At first, she wondered whether the house had previously been used as an Airbnb, so she called her landlord.
“My landlord’s like, nope, not me,” she says. “Like, I don’t even have the Airbnb app.”
Clark says she sent the listing to her landlord so they could also report it, since it is their property.
The woman who showed up called Airbnb to explain that the listing did not exist. According to Clark, that conversation did not go smoothly.
“This girl called Airbnb, and Airbnb is like, so what, you just wanna cancel the listing?”
“This is not an Airbnb. This is somebody’s home,” the woman responded.
After hours of back and forth, Clarks says Airbnb eventually refunded the guest, gave her a $35 discount for the inconvenience, and offered several other listings to choose from.
The guest booked another place, and Clark ended up driving her there to help with her luggage.
Clark claims that the same thing also happened on Dec. 26, when a man showed up walking around her property and looking through her windows.
“I assumed when that happened the first time that this issue would be resolved and it would not happen again,” she says. “Well, I was wrong.”
Despite the strange circumstances, Clark says the guest was “super, super sweet,” and she felt bad for what happened.
“I hope her new Airbnb works out for her,” she says. “And I really hope no one else ever rents my house again.”
Clark ended the video with a clip that appeared to show her and the guest toasting together. “Cheers to new friends,” she says.
In a follow-up video, Clark said she reported the matter to the local police, but didn’t get much support from her landlord. She said Airbnb contacted her as well, saying it would investigate the issue.
In the comments section, some viewers said the scenario may not be as rare as people think.
“I’ve had this happen multiple times to me too!” one user wrote. “Turns out it was a neighbor with an Airbnb who used the wrong address.”
“And another reason I’ll never rent an Airbnb directly,” another wrote.
A third commenter criticized Airbnb directly. “Airbnb is the worst; they don’t take any accountability to ensure that listings are real,” they said.
It’s unclear how often this happens, but Clark isn’t the only person to claim that their home, or the wrong address, ended up tied to an Airbnb listing.
In one Reddit post shared to r/Airbnb, for example, another homeowner said they had “NOT and have never been on Airbnb,” but a couple still showed up at their house after booking a two-week stay through the platform.
Another Reddit user said they made three separate Airbnb bookings in Los Angeles, only for the hosts to later message them that the listed address was wrong due to an alleged “glitch.” In each case, the real address was several miles away from the area shown in the listing, which the user described as an obvious “bait and switch.”
According to Airbnb, however, guests “shouldn’t have to worry that a listing is fake or isn’t where it says it is.” The company states that its location verification program is meant to show that a listing is a real home, at an accurate location, and that the host has access to it. However, Airbnb also notes that location verification is optional for most listings and that no verification process is foolproof.
Airbnb and Clark did not immediately respond to a request for comment.
@lyshaface Replying to @mousey mouse235 I had a fair amount of comments that didn’t like the music in the background here is the story without guys so sorry!! #airbnb #airbnbnightmare #neveradullmoment #canadiandarling #airbnbexperience ♬ original sound – 𝓒𝓪𝓷𝓪𝓭𝓲𝓪𝓷𝓓𝓪𝓻𝓵𝓲𝓷𝓰
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