Most people expect to feel safe inside their hotel. But according to one woman, that peace was disrupted while staying at a famous Las Vegas hotel.
Ximena (@ximenagoingplaces) said she recently stayed at the Fontainebleau Las Vegas. But according to her, someone came into her room without permission. In a TikTok, Ximena said that a man poked his head into her and her mother’s hotel room. She referred to the alleged incident as an “unauthorized break-in.”
Ximena recorded a video from her new hotel room, which she received after the alleged scary encounter in the Fontainebleau Las Vegas. She said that hours prior, while sitting in her old suite, a man popped into the room.
She said that her mother, who was another guest in the suite, was at a fitness class at the time, so Ximena was alone in the room.
“Somebody … came into our room, and he didn’t enter the room like you would enter the room if you’re a guest,” she said.
She said that she was sitting at a desk when a man entered.
“This person, like, poked their head in, which is not what you would do if you were entering your own hotel room,” she said. “If you truly got the number wrong or the hotel [expletive] up, they would… You would, like, swing your door open, or you’d have … luggage.”
Ximena added that she called the front desk right away to report the incident, and they offered to let the pair move to another room. She also said that the Fontainebleau Las Vegas added a $100 credit to their new suite.
“Just freaked out ’cause I stay in hotels all the time, and nothing like this has ever happened,” she said.
Ximena didn’t respond to an email seeking comment.
Hotels do accidentally give room keys to the wrong people sometimes, although it’s rare. In 2025, a Marriott hotel gave a room key to a man who claimed to be a guest’s husband, according to One Mile At A Time. The publication said the alleged incident wasn’t an accident, however; the person requested a key for that suite.
There’s also the possibility that the man who purportedly entered Ximena and her mother’s suite was trying to scope out the room without the Fontainebleau Las Vegas knowing.
In 2024, for instance, TechRadar reported that there was a serious security concern with Saflok electronic RFID locks; at that time, the locks were used by at least 13,000 hotels and homes.
There were two issues with the locks, which were luckily discovered by a research team rather than someone with ill intent. The flaws reportedly allowed the team to clone key cards to gain access to hotel rooms.
Burglars have utilized security flaws in door locks to commit theft. In 2012, Forbes reported that a burglar gained access to multiple Houston, Texas hotel rooms. Hyatt, the hotel the burglar targeted, told the publication that it believed the burglar took advantage of a security flaw in its electronic locks to access rooms.
On the Fontainebleau Las Vegas’ Better Business Bureau page, some people have alleged thefts occurred on-site. One person who said they stayed there in 2025 alleged that someone stole a brand-new Hermès bag from them.
“For days, they told me they would review security footage and contact me, but no one ever followed up. Every time I called, they just told me to wait. Today, I was finally told they never reviewed the footage at all, claiming it was not part of their process or responsibility,” they said.
The hotel responded, “We sincerely apologize for any delay in communication, please know our Security team has done their due diligence in investigating your missing items.” The Fontainebleau recommended that the individual file a police report.
In 2024, a reviewer on Yelp said, “This is a beautiful hotel but I will stay away. We were robbed of thousands of dollars worth of merchandise/belongings. Never had this experience at any other hotel. Based on mine and others there seems to be some type of theft ring at this hotel and the security is seriously lacking.”
However, it’s worth noting that most of the more than 1,000 other reviewers had positive things to say about the hotel and very few mentioned anything about theft. On Tripadvisor, the Fontainebleau Las Vegas has a 4.2 out of 5 rating across over 2,000 reviews.
BoardingArea reached out to Fontainebleau Las Vegas via phone message and email for comment.
@ximenagoingplaces Mark this under 2026 and Ximena’s wierd hotel experiences #lasvegas #fountainebleau #hotel ♬ original sound – ximenagoingplaces
Just stayed there under FHR and would not go back. No waters in the room, no Nespresso machine, check in was a zoo, food was way overpriced. I was given a connecting room with a crappy view of the convention center hotel. I checked to see if there were any suites available around 10 pm and there were but they did not bother to upgrade me unlike the Crockfords. Dinner for myself was $210 with tip. Had a cocktail and a glass of wine, shishito peppers, pork bao and braised short rib at Kyu. Never going back.